Privacy Policy

Introduction

Suptsolutions are committed to protecting your privacy. Our privacy policy specifies the data we collect, how we use that data, to who we may disclose that data and your rights.

This policy sets out how suptsolutions collects and uses the information that we collect about you when you use the suptsolutions services. This policy also explains the choices that you can make about the way that we use your information.

Collecting Data

When you communicate with us, register as a user, use our product, use our website or submit an inquiry, we collect data. Without this data, we may not be able to effectively provide you with a great experience or enable you to effectively use our product.

We may directly collect analytics data to help us measure traffic and usage trends for the service. These tools collect information sent by your device, including the features you use and other information that assists us in improving the Service.

Cookies

Suptsolutions uses cookies on its websites to optimize user experience. You can adjust your browser settings to refuse or limit cookies. However, if you do not accept cookies, you may not be able to use parts of our websites.

Data Usage

Suptsolutions defines user data as information, including personal information relating to users of our products and services. suptsolutions defines customer data as information, including personal information relating to the purchasers of our products and services.

We may contact you periodically by e-mail, mail or telephone to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this web site allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

suptsolutions only uses data for the following purposes:

  • Providing you with the Service: We use the information that you provide us to provide the Service to you. This includes allowing you to log in to Smartcoach.  We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it repeatedly.
  • To communicate with you about the Service: We use your contact information to get in touch with you and to send communications about critical elements of the Service. For example, we may send you emails about technical issues, security alerts or administrative matters.
  • For matters that require us to use your information by law: We will use or disclose your information where we reasonably believe that such action are necessary to (a) comply with the law and the reasonable requests of law enforcement; and (b) to enforce our Terms of Use or to protect the security or integrity of our Service.

Data Security

Access by you to your account are available through an email address and password. This password are encrypted. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed and we shall have no liability to you or any third party for loss, misuse, disclosure or alteration of such information; and (c) any such information and data may be viewed or tampered with in transit by a third party.

In the event of a data breach, suptsolutions are committed to complying in all respects with the requirements of all Privacy Laws in the relevant jurisdiction and where required, the provisions of the GDPR.

Please notify us immediately if there are any unauthorized use of your account by any other Internet user, or any other breach of security relating to your account.

Data Retention

We retain information you provide to us and which we collect about you, including Personal Information and Personal Data, for so long as we continue to provide services to you and specifically until such time as you request us to erase your Personal Information and Personal Data.

Disclosing Data

We may disclose data for the following purposes:

  • Responding to lawful information requests from courts, government agencies and lawyers;
  • Investigating and dealing with suspected fraud and unlawful activity; Protecting our lawful interests; and

Protection of Children’s Personal Information

suptsolutions does not store any personal and/or sensitive information of students. Your organization may collect information on its own through the use of Smartcoach or other suptsolutions offerings. Collection of information in this way are at your organization’s discretion and are governed by the privacy policies of your organization.  

Updates

We may change our privacy policy from time to time. If we change our privacy policy, we will post the updated privacy policy on our product along with the “Last Updated” date. By continuing to access and use our product after the updated privacy policy has been posted on our product, you agree to our updated privacy policy.

Contact

For all privacy related issues, please contact us using the following email address: support@suptsolutions.com.